Refund and Returns Policy

Return and Refund Policy

1. Returns

1.1 Eligibility: We accept returns for unused and undamaged products within [number of days] days from the date of delivery.

1.2 Initiating a Return: To initiate a return, please contact our customer service team at [contact email/phone number] to obtain a return authorization.

1.3 Return Conditions:

• Products must be in their original packaging with all tags and labels intact.
• The product must not show any signs of use or damage.

1.4 Return Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.

2. Refunds

2.1 Refund Process: Once we receive and inspect the returned product, we will notify you of the status of your refund.

2.2 Refund Eligibility:

• Refunds are issued to the original payment method used for the purchase.
• Shipping and handling charges are non-refundable.

2.3 Refund Timeframe: Refunds are processed within [number of days] days of receiving the returned product.

3. Exchanges

3.1 Product Exchanges: We offer exchanges for defective or damaged products. Please contact us within [number of days] days of receiving the product to arrange an exchange.

4. Contact Information

If you have any questions or need assistance regarding returns, refunds, or exchanges, please contact our customer service team at support@ultrasleep-co-in